1. Overview
These Terms & Conditions apply to all custom orders. By submitting an order request, you agree to the following:
2. Service Area
Orders are currently available for customers located in the South Bay, CA area only.
3. Order Acceptance
All order requests are subject to review and confirmation. Submission of a form does not guarantee acceptance. I reserve the right to decline any order.
4. Pricing & Payment
- A 50% deposit is required to secure your order and cover material costs
- The remaining balance is due at the time of pickup or invoice delivery
- Payment is accepted via Zelle or Zoho/Stripe unless agreed upon for cash at pickup
5. Materials & Customization
- All orders are custom and may require adjustments during the process
- Any significant changes will be communicated and require customer approval
- Materials may be substituted with equal or higher quality if necessary, unless otherwise specified
6. Cancellations & Refunds
- Deposits are non-refundable once the order is confirmed, as they cover materials and preparation time
- If the final product does not reasonably match the agreed-upon design, a resolution will be discussed, which may include partial or full refund at discretion
7. Order Limitations
- Bulk orders are not accepted at this time
8. Shipping or Pickup
- Orders will be mailed to you with a shipping and handling fee, unless otherwise agreed upon for pickup
9. Changes to Orders
- Change requests must be made as early as possible
- Changes are not guaranteed once production has begun
10. Communication
- All order communication will be conducted via email unless otherwise arranged
- Please allow 1–3 days for a response
11. Agreement
By submitting an order request, you acknowledge that you have read and agree to these Terms & Conditions.
Thank you for your understanding and support—I look forward to creating something special for you!